Return and Refund Policy

Last Updated: October 2026

At Emma Fashions, we want you to be happy with your purchase. This Return and Refund Policy explains the conditions under which products purchased through our website may be returned, exchanged, or refunded.

1. Return Eligibility

Products may be eligible for return if they are received in a damaged, defective, incorrect, or different condition from what was ordered.

To be eligible for a return, the product should:

  • Be unused and unworn
  • Be in its original condition
  • Have the original tags and packaging intact
  • Not show any signs of washing, alteration, damage, or misuse
  • Be accompanied by the order details or proof of purchase

Certain products may not be eligible for return due to hygiene or other product-specific considerations.

2. Products Received Damaged or Defective

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue. After reviewing the request, we will inform you about the available return, replacement, exchange, or refund options.

3. Return Request

To request a return, please contact us using the details provided below and include:

  • Order number
  • Product name
  • Reason for the return
  • Photographs of the product, if required

Returns will be accepted only after the request has been reviewed and approved by Emma Fashions.

4. Non-Returnable Products

Products may not be eligible for return if they:

  • Have been worn, washed, altered, or damaged after delivery
  • Are missing original tags or packaging
  • Show signs of misuse or improper care
  • Are returned without prior approval
  • Fall under products specifically marked as non-returnable on the website

5. Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, the applicable amount will be processed through the original payment method, where possible.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, or payment service provider.

6. Exchanges

If an eligible product is approved for exchange, the availability of the requested size, colour, or product will be subject to stock availability.

If the requested replacement is unavailable, we may provide an alternative solution or refund, depending on the circumstances.

7. Return Shipping

For products that are damaged, defective, or incorrectly supplied by Emma Fashions, return shipping arrangements may be provided as applicable.

For other return requests, any applicable return shipping charges will depend on the reason for the return and the terms communicated at the time of approval.

8. Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be accepted once the order has been processed, packed, or dispatched.

If an eligible cancellation is approved after payment has been made, the applicable refund will be processed through the original payment method.

9. Refund for Failed or Cancelled Orders

If payment has been successfully deducted but an order could not be processed or is cancelled by Emma Fashions, the applicable refund will be initiated after verification.

The actual time taken for the amount to reach your account may vary depending on the payment provider or bank.

10. Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us:

Emma Fashions
Email: emmafashionscbe@gmail.com
Phone: 9894160537